Welcome to Jetweb Systems SupportLMS, BMS, ELP and all other systems created by Jetweb
In order to streamline support requests and better serve you, we utilise a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.
For Clients that have entered into an SLA with Jetweb, we offer the following response times:
Jetweb will respond to the issue with a proposed solution or plan of action within:
- Priority 1: Critical Impact to a production system - 3 Hours
- Priority 2: Critical Impact to a development system - 8 Hours
- Priority 3: Major Impact to production or development - 10 Hours
- Priority 4: Moderate Impact to production or development - 16 Hours
- Priority 5: Request for advice or product enhancement - 36 Hours
Open a New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.
Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket